F.A.Q

Sign up & Login

Can I sign up without Facebook?

Yes, you can! However, we still need a valid email address, a profile photo, your age, and location in order to form Tribes.

I can’t log in.

Try closing the app and opening it up again.  If that doesn’t work, try uninstalling and reinstalling the app. Your tribes and conversations will not be lost.  Make sure you don’t confuse this with deleting your We3 account.

What’s the minimum age requirement?

The minimum age requirement is 13-years-old, but anyone under 16 will need the authorization from a parent or legal guardian.

The app is freezing or crashes.

Try closing the app and opening it up again.  If that doesn’t work, try uninstalling and reinstalling the app. Your tribes and conversations will not be lost.  Make sure you don’t confuse this with deleting your We3 account.

Will I lose my Tribes if I uninstall the app?

No. Your tribes and messages will still be there if you reinstall the app. Make sure you don’t confuse this with deleting your We3 account.

Users & Tribes

What is a Tribe?

A tribe is a group chat of 3 highly compatible people.  Users can have multiple tribes. Each tribe displays your shared traits, mutual interests and common goals.

I can’t start a Tribe!

You may be missing one or more of the requirements to start a Tribe. To find out, go to your Tribes Tab and tap on Find Me a Tribe. There you will see some yellow alerts that tell you what we’re missing. Tap them to resolve the issue.  Make sure your push notifications are enabled. Here’s how to enable them on Android and on iOS.

I no longer want to be added to new Tribes.

Go into the app, visit your Matching Pool and change your status so that you will not be open to match.

How can I start a new Tribe “on-demand”?

Go to the Tribes tab and tap on Find Me a Tribe. There you can get us to search for a Tribe.  If the algorithm finds one, you’ll need 10 stars to start it. After starting it, you’ll need to wait for one of the others to join before you can chat with them. 

Can I be matched with people that don’t share my gender?

Yes. We3 Plus members can start Tribes with the opposite gender anytime. But even if you’re not a We3 Plus member, you can get invited to join Tribes with people who don’t share your gender. By default — unless you manually changed it — you’re already open open to this. Now you just have to keep an eye out for an invite to a mixed-gender Tribe. 

Can I match be matched with more than 3 people?

No. We believe 3 is the number that creates the optimal conditions for friendships to form.

Can I leave a Tribe that I don’t like or block someone?

Yes, you can do either or both. 

Can I merge Tribes?

Not at the moment.

One of my Tribes disappeared.

Try logging out and logging back in. If that doesn’t solve the issue, please contact us at [email protected].

Algorithm

What role do ethnicity, religion, sexual orientation, and other sensitive subjects play in determining who is matched with who?

Our algorithm incorporates those factors to the extent that it is confident that they will negatively affect the likelihood of a great friendship emerging.  This confidence is solely affected by a user’s responses on the subject.

How does the matching algorithm work?

We use a combination of social science and machine learning to match users who are most likely to become great friends.

Privacy & Safety

What do you do with my information?

To connect you with the most compatible people around you.  We will never sell your information to third parties.

What information can other people see about me?

Profiles are never public. Only the users that you are compatible with will be able to see you.  They will be able to see your first name, age, and your profile picture. They will also be able to see any extra information you manually included in your profile, such as your work information, the school you attended, and the About Me section.  They do not have access to your email address, last name, or telephone number.  

How do I report a user?

You can report a user directly in the app by tapping on the Info icon a Tribe. If they’re not in your Tribe, you can report them by tapping Pass on the invitation and then selecting the user you’d like to report. 

Profile & Settings

How can I change my profile photo?

Tap on the pencil icon on your current profile photo. Then, tap on “Change my Profile Photo”.

I can’t change my Invite Preferences.

We are currently working on it. Sorry for the temporary inconvenience. It should be available in the upcoming version of We3.

How do I delete my account?

Go to Settings. Then, tap the “Delete my Account” button at the very bottom.  Keep in mind that all of your Tribes will be lost. 

If you wish to keep your Tribes, but don’t want to be added to new ones, simply go into the app, visit your Matching Pool and change your status so that you will not be open to match.

Why does We3 need access to my camera or my photo library?

We need a profile photo to begin adding you to your Tribes. You can either upload one from your phone’s photo library or your camera.

Can I delete all my answers and start from the beginning again?

Yes. There’s a button at the bottom of the Levels tab that says “Restart Levels”.

Messaging

My messages aren’t going through.

This may just be temporary, so try again at a later time. Make sure you are connected to the internet.  

How can I send a video, contact card, my location, etc?

At the moment, you can only send text, photos, images, GIFs and emojis. Other forms of sending media will come in the future.

Can I message only one user in my tribe?

We’re working on this. It should be available in the near future. 

We3 Plus & Stars

What are Stars?

Stars are We3’s in-app credits. You will need stars to start new Tribes. However, you don’t need them to join Tribes that others have started. Just make sure your status in the app is set to Open to Match and keep an eye out for that Tribe invite. Invites expire after 12 hours.

What is We3 Plus?

We3 Plus is our premium subscription that allows you to:

1. See your closest matches around you and build your Tribes from scratch;
2. Start Tribes with people that don’t share your gender; and
3. Get recurring stars so you can regularly start new Tribes.

How can I sign up for We3 Plus?

To upgrade to We3 Plus, tap on your picture on the top left corner (your Account Page), and then tap on Get We3 Plus. You can also upgrade by tapping the yellow circle that says Matches in your queue. If this circle doesn’t appear, it’s likely that we have less than 10 highly compatible users around you. So keep that in mind when upgrading. 

How can I cancel my We3 Plus subscription through iTunes?

Follow this link to cancel your subscription from your iPhone.

How can I cancel my We3 Plus subscription through Google Play?

Follow this link to cancel your subscription from your Android device.

How can I request a refund?

Follow this link for instructions on how to request a refund.

I canceled my subscription, but was charged again anyway.

Please make sure that you’ve canceled your We3 subscription to avoid future payments. Here’s how to cancel your subscription from your iPhone and here’s how to cancel your subscription from your Android device. After you’ve made sure, visit this link to request a refund.

Didn’t Find Your Question?

Contact Us

Send us an email to [email protected].